BARBERSHOP Barber Mat

Fast delivery within 48 hours

Products from our stock range marked Express 48H or Super Salon are dispatched within 2 working days of your payment being credited.

Delivery of CUSTOM furniture (made to order)

For CUSTOM furniture, we will let you know when the products are ready for dispatch.

Transparent shipping costs

• The shipping and packaging charge is calculated automatically when you place your order – it depends on the weight and dimensions of the products.
• Combine products in a single order to optimise costs and avoid charges for an additional shipment.
• Each order placed is processed separately (shipments from different orders cannot be combined).

Secure packaging

Your furniture reaches you carefully protected against damage, packed on pallets in sturdy, made-to-fit cartons or transport crates.
Whatever the size of the shipment – from a single parcel to a container – we work with proven, trusted courier and freight forwarding companies.

Shipment tracking

Once your parcel has been dispatched, you will receive an email from us with a dedicated tracking link. You will also find the tracking number in the “My orders” tab in your account.

Personal collection and own courier

Prefer to collect your furniture yourself? Choose “Collection from warehouse” or “Own courier” at checkout. Our sales team will contact you to arrange a possible collection date for the products you have chosen.

Receipt and inspection

• Check the condition of the furniture on delivery – make sure the packaging is not damaged and the furniture has no visible defects.
• If in doubt, report a complaint to the courier before accepting the shipment.
• If you are unable to report the damage to the courier, contact our complaints department immediately at reklamacje@ayala.com.pl
• Take care when unpacking the furniture – use tools carefully so as not to cut the upholstery or scratch other surfaces.
  Furniture packed in crates must always be opened from the top, removing the side panels one by one.

Link to the Delivery Terms.

1. Delivery and inspection

• Check the condition of the furniture on delivery – make sure the packaging is undamaged and the furniture has no visible defects.
• If in doubt, raise a complaint with the courier before accepting the delivery.

2. Use as intended

• Use chairs, backwashes and other furniture only for the purpose for which they were designed.
• Do not subject them to loads exceeding the manufacturer's recommendations.

3. Operating the hydraulic pump

1. Raising the seat – press the pedal, but do not push it all the way down (otherwise the seat will lower).
2. Lowering the seat – hold the pedal fully down.
3. Pump lock – once the height is set, lift the brake lever to prevent the seat from lowering on its own.
4. Releasing the lock – briefly press the lever.

Note: Applying the brake is essential – during pumping, the pump reaches maximum pressure, which must be held to avoid damage.

4. Adjusting the backrest and headrest (barber chairs)

• Backrest – release the gas lift lock with the lever, then gently set the desired position.
• Headrest – press the lock button, then set the height; do not use excessive force, so as not to jam the mechanism.

5. Using footrests

• Footrests are intended only to support the legs during a treatment.
• Do not stand, jump or kneel on the footrest – this may damage the mechanism.

6. Protection against moisture and damage

• Avoid prolonged exposure of wooden and laminated parts to moisture.
• Ensure good ventilation of the room – excess steam can cause boards to swell and finishes to discolour.
• Keep sharp objects away from the furniture.

7. Cleaning and maintenance

• Wipe dry with a soft cloth or paper tissue after each use.
• Use only mild cleaning agents, as intended.
• Avoid abrasive sponges and harsh detergents – they can damage the protective coating.

8. Heat and chemical safety

• Do not place hot styling tools (straighteners, hairdryers) directly on furniture surfaces.
• Avoid permanent stains – clean up spills immediately to prevent discolouration.

Following these guidelines will ensure comfortable working conditions, safety for your clients and a long service life for your AYALA furniture.

AYALA S.A. returns policy

• 14-day right of return
  You have 14 days from receipt of the goods to request a return – without giving any reason.
• Return conditions
  Goods unused, in their original packaging with labels intact
  Receipt or proof of purchase enclosed
• How to start a return

1. On the order page, click Return products or email us at: ayala@ayala.com.pl
2. We will send you a return label and instructions
3. Send the parcel to:
   AYALA S.A.
   ul. Julianowska 59A
   05-500 Piaseczno

• Refunds
  Once your return has been received and inspected, we will refund the amount to your original payment method within 10 working days (your bank may need additional time). If you have not received your refund within 15 working days, please contact us.
• Exceptions
  We do not accept returns of CUSTOM goods (made to order, personalised), discounted items from the outlet category or gift cards.
• Defects and complaints
  Check the products as soon as you receive them. In the event of damage or discrepancies, email us at ayala@ayala.com.pl.
• Exchanges
  The quickest way to exchange a product is to return it in accordance with the rules above and place a new order.
• EU law
  Customers in the EU also have the right to withdraw from the contract within 14 days, subject to the same requirements regarding the condition of the goods.