Refund policy

We have a 14-day return policy, which means you have 14 days from the date you received your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at ayala@ayala.com.pl. Please note that returns must be sent to the following address:

AYALA S.A.
ul. Julianowska 59A
05-500 Piaseczno
Poland
+48 694 233 000

If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Goods sent to us without a prior return request will not be accepted.

If you have any questions about returns, you can always contact us at ayala@ayala.com.pl.

Damage and problems

Please check your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can assess the problem and remedy it.

Exceptions / non-returnable items

Certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), non-standard products (such as products delivered as part of special orders or personalized products), and personal care items (such as