AYALA S.A. Returns Policy
14-day right of return
You have 14 days from the date you receive the goods to request a return – without giving a reason.
Return conditions
- You may only return goods that are unused, in their original packaging and with their labels intact.
- You may only return goods from our stock range: AYALA 48H or Super Salon.
- We do not accept returns of CUSTOM goods (made to order) (i.e. personalised goods), sale goods, goods from the outlet category or gift cards.
- Include proof of purchase with your return – a receipt or an invoice.
How to start a return
- On the order page, click Return products or email us at: ayala@ayala.com.pl
We will send you further instructions. - The cost of return shipping is borne by you as the buyer.
- Send the parcel to:
AYALA S.A.
ul. Julianowska 59A
05-500 Piaseczno - If you are unable to arrange collection of the goods yourself, write to us – we can collect the goods for a fee in line with our current delivery price list.
Refunds
Once a return has been received, it undergoes another quality check: we inspect the condition of the returned furniture in every case. A return is accepted if the furniture is in brand-new condition and shows no signs of use (all components still have their factory protective films, and all parts and mounting screws are complete). If we find any irregularities, we will contact you.
We refund the money using the original payment method within 10 working days (depending on your bank, this may take a few days longer). If you have not received your refund within 15 working days, please contact us.
Defects and complaints
Check the products immediately after receipt. If there is any damage or discrepancy, write to us at reklamacje@ayala.com.pl. For transport damage, see the Delivery section.
Exchanges
The quickest way to exchange a product is to return it in accordance with the rules above and place a new order. If you have any questions, please contact us.
EU law
Customers in the EU additionally have the right to withdraw from the contract within 14 days, subject to the same rules on the condition of the goods.