TORP Barber Chair

Fast delivery within 48 hours

In-stock products marked Express 48H or Super Salon are shipped within 2 working days of your payment being credited.

Delivery of CUSTOM furniture (made to order)

For CUSTOM furniture, we will let you know when the products are ready for dispatch.

Transparent shipping costs

• The shipping and packaging charge is calculated automatically when you place your order – it depends on the weight and dimensions of the products.
• Combine products in a single order to optimise costs and avoid charges for an additional shipment.
• Each order placed is processed separately (shipments from different orders cannot be combined).

Safe packaging

Your furniture reaches you carefully protected against damage, packed on pallets in sturdy, made-to-fit cardboard boxes or transport crates.

Whatever the size of the shipment – from a single parcel to a container – we use proven, trusted courier and freight forwarding companies.

Shipment tracking

Once your parcel has been dispatched, you will receive an email from us with a tracking link.
You can also find the tracking number under “My orders” in your
account.

Personal collection and your own courier

Would you prefer to collect the furniture yourself? Choose “Collection from warehouse” or
“Own courier” at checkout. Our sales team
will contact you to arrange a possible collection date for the products
you have selected.

Receipt and inspection

• Check the condition of the furniture on delivery – make sure the packaging is undamaged and the furniture has no visible defects.
• If in doubt, report a complaint to the courier before accepting the shipment.
• If you are unable to report the damage to the courier, contact our complaints department immediately at reklamacje@ayala.com.pl
• Take care when unpacking the furniture – use tools carefully so as not to cut the upholstery or scratch other surfaces.
• Furniture packed in crates must always be opened from the top, removing the side panels one by one.

Link to Delivery Terms.

1. Use as intended

• Use our chairs, backwashes and other furniture only for the purpose for which they were designed.
• Do not subject them to loads exceeding the manufacturer's recommendations.

2. Operating the hydraulic pump

1. Raising the seat – press the lever with your foot, but do not push it all the way down (otherwise the seat will lower). Repeat several times until the required height is reached.
2. Lowering the seat – hold the lever fully down.
3. Pump lock – to prevent the seat from lowering by itself once the height is set, lift the lever with your foot as far as it will go – this applies the brake on the pump.
4. Releasing the lock – to release the brake, press the lever briefly.

Note: Applying the brake is essential – during pumping, the pump builds up high pressure, which must be held to avoid damage and to ensure the longest possible service life.

3. Adjusting the backrest and headrest

• Backrest – release the gas lift lock using the lever and hold the lever throughout the adjustment. At the same time, the person sitting in the chair should press their back against the backrest until the required position is reached. To return to the upright position, pull the lever again – the backrest will automatically return to its starting angle.
• Headrest (on barber chairs) – press and hold the locking button while adjusting, then set the height; do not use excessive force, so as not to damage the mechanism.

4. Using the footrests

• They are intended only to support the legs during a service.
• Do not stand, jump or kneel on the footrest – this may damage the mechanism.

5. Protection against moisture and damage

• Avoid prolonged exposure of wooden and wood-based parts to moisture.
• Make sure the room is well ventilated – excess steam can cause wood and wood-based parts to swell and coatings to discolour.
• Do not let the furniture come into contact with sharp objects.

6. Cleaning and maintenance

• Use only mild cleaning agents, as intended.
• Do not use rough sponges, abrasive products or strong detergents – they can damage the outer coating of the furniture.
• After each cleaning, wipe the surfaces dry with a soft cloth.

7. Heat and chemical safety

• Do not place hot tools (straighteners, hairdryers) directly on furniture surfaces.
• Avoid permanent stains – clean up spills immediately to prevent discolouration.

Following these guidelines will ensure comfortable use and a long service life
for your AYALA furniture.

AYALA S.A. returns policy

• 14-day right of return
  You have 14 days from receipt of the goods to request a return – without giving any reason.
• Return conditions
  Goods unused, in their original packaging with labels intact
  Receipt or proof of purchase enclosed
• How to start a return

1. On the order page, click Return products or email us at: ayala@ayala.com.pl
2. We will send you a return label and instructions
3. Send the parcel to:
   AYALA S.A.
   ul. Julianowska 59A
   05-500 Piaseczno

• Refunds
  Once your return has been received and inspected, we will refund the amount to your original payment method within 10 working days (your bank may need additional time). If you have not received your refund within 15 working days, please contact us.
• Exceptions
  We do not accept returns of CUSTOM goods (made to order, personalised), discounted items from the outlet category or gift cards.
• Defects and complaints
  Check the products as soon as you receive them. In the event of damage or discrepancies, email us at ayala@ayala.com.pl.
• Exchanges
  The quickest way to exchange a product is to return it in accordance with the rules above and place a new order.
• EU law
  Customers in the EU also have the right to withdraw from the contract within 14 days, subject to the same requirements regarding the condition of the goods.