AYALA SA Returns Policy
14-day return policy
You have 14 days from the date of receipt of the goods to request a return – without giving a reason.
Returns Policy
- You can only return unused goods, in their original packaging with all labels intact.
- You can only return goods from the Ayala 48H or Super Salon warehouse offer .
- We do not accept returns of custom-made goods. i.e. personalized , sale, outlet and gift cards.
- Please include proof of purchase with your return - receipt or invoice.
How to initiate a return
- On the order tab, press Return products or write to us at: ayala@ayala.com.pl
You will receive further instructions from us.
- Return shipping costs are borne by you as the buyer.
- Send the package to the following address:
AYALA SA
Julianowska Street 59A
05-500 Piaseczno
- If you are unable to arrange the collection of the goods yourself, please contact us - we can collect the goods for a fee in accordance with the current delivery price list.
Refunds
Once a return is accepted, it undergoes another quality control check. We always check the condition of the returned furniture. A return will be considered valid if the furniture is in brand new condition and shows no signs of wear (individual components have all factory protective films, and a full set of parts and mounting screws are included). We will contact you if any irregularities are found.
We will refund your original payment method within 10 business days (depending on your bank, this process may take a few days). If you do not receive your refund within 15 business days, please contact us.
Defects and complaints
Inspect the products immediately upon receipt. If you notice any damage or discrepancies, please contact us at reklamacje@ayala.com.pl . For shipping damage, see the Delivery section.
Exchanges
The quickest way to exchange a product is to return it according to the above guidelines and place a new order. If you have any questions, please contact us.
EU law
EU customers also have the right to withdraw from the contract within 14 days, under the same conditions regarding the condition of the goods.